Terms and Conditions

IMPORTANT LEGAL ACKNOWLEDGEMENT

By submitting an enquiry, filling an online form, requesting a quotation, sharing requirements, providing specifications, logos, artwork or reference material, approving a design, mockup or sample, issuing a purchase order, making a payment, accepting delivery, or otherwise engaging with UNIVOR, the Client acknowledges that the Client has read, understood and agreed to these Terms & Conditions and the applicable policies published on the UNIVOR website.

These terms apply to present and future transactions unless specific written commercial terms are agreed by authorised representatives of the parties.

Where a specific quotation, purchase order, order confirmation or written agreement expressly modifies any provision of these Terms, the specific written commercial term shall apply to that transaction to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict or waive any right, remedy, liability or obligation that cannot legally be excluded, restricted or waived under applicable law.

1. DEFINITIONS

For these Terms:

“UNIVOR”, “Company”, “Manufacturer”, “Supplier”, “We”, “Us” or “Our” means the applicable legal entity operating the UNIVOR brand and its authorised representatives.

“Client”, “Customer”, “Institution”, “Organisation”, “You” or “Your” means the person, school, preschool, educational institution, organisation, company, business or authorised representative placing an enquiry, order or request with UNIVOR.

“Product” means any uniform, apparel, bag, student kit, institutional merchandise, educational essential, customised product, packaging item or other product offered by UNIVOR.

“Order” means an accepted quotation, purchase order, order confirmation, online order or other documented commercial confirmation.

“Approved Specification” means the final approved design, sample, artwork, size chart, colour, fabric, quantity, packaging, branding or other requirement.

2. ABOUT UNIVOR

UNIVOR provides customised manufacturing, institutional supply, uniforms, apparel, bags, student kits, branding and related solutions through its applicable business wings.

UNIVOR School Wing

The School Wing primarily serves:

UNIVOR Corporate Wing

The Corporate Wing may serve organisations requiring customised uniforms, apparel, workwear, merchandise, bags, branding and institutional products, including:

The applicable business wing may be determined based on the Client’s requirement.

3. PRODUCTS AND SERVICES

UNIVOR may manufacture, customise, assemble or supply products including:

School & Educational Products

Bags & Student Essentials

Corporate & Institutional Products

Branding & Packaging

Product availability is subject to technical feasibility, minimum quantities, material availability and commercial approval.

4. BUSINESS WING CLASSIFICATION

UNIVOR may classify an enquiry or order under the appropriate business wing based on the nature of the Client and requirement.

The classification may include:

UNIVOR School Wing — education and school-related requirements.

UNIVOR Corporate Wing — corporate, hospitality, healthcare, banking, industrial, retail, service and other eligible organisational requirements.

The Client may be contacted by the relevant UNIVOR team for further processing.

5. CLIENT ELIGIBILITY

UNIVOR reserves the right to determine whether a particular enquiry, product or requirement falls within its operational scope.

UNIVOR may request organisational details for verification before processing an enquiry, quotation or order.

UNIVOR may decline any enquiry or order where the requested product, quantity, specification, use or commercial requirement cannot reasonably be fulfilled.

6. NATURE OF BUSINESS RELATIONSHIP

UNIVOR acts as an independent manufacturer, supplier and service provider.

Nothing in these terms creates:

between UNIVOR and the Client unless expressly agreed through a separate written agreement.

Neither party may legally bind the other without appropriate authority.

7. CLIENT INFORMATION

The Client shall provide accurate and complete information required for processing an enquiry or order, including where applicable:

The Client is responsible for the accuracy and completeness of all information submitted.

8. CLIENT AUTHORITY

The person submitting an enquiry, quotation approval, Purchase Order, payment, design approval or other instruction confirms that they are authorised to communicate or transact on behalf of the Client.

UNIVOR may reasonably rely on instructions received through the Client’s authorised communication channels.

9. CLIENT RESPONSIBILITY FOR REQUIREMENTS

The Client is responsible for providing and approving:

UNIVOR shall manufacture or supply products based on the final approved requirements.

10. WEBSITE INFORMATION

UNIVOR makes reasonable efforts to keep product information, images, specifications and prices accurate.

However, product images may vary slightly from actual products due to:

Where a physical sample or final approved specification exists, that approved reference shall generally govern the relevant customised production.

11. QUOTATIONS

A quotation may include:

A quotation shall not be treated as a confirmed order unless accepted and confirmed in accordance with the applicable commercial terms.

12. QUOTATION VALIDITY

The validity period stated in the quotation shall apply.

If no validity period is specified, UNIVOR may revise the quotation before order confirmation due to changes in:

13. ORDER CONFIRMATION

An order may be treated as confirmed after completion of applicable requirements, including:

UNIVOR may keep an order on hold until pending information, approval or payment is received.

14. PURCHASE ORDERS

Where applicable, the Client shall issue a Purchase Order containing accurate:

Any material conflict between the Purchase Order and approved quotation shall be clarified before production where reasonably possible.

15. PRICING AND TAXES

Prices shall be communicated through the applicable quotation, product page, order confirmation or invoice.

Applicable GST and other statutory charges shall be charged as required by law.

Any statutory tax or cost change occurring before completion of an order may be reflected in the applicable commercial value where legally permissible.

16. PAYMENT TERMS

Payment terms shall be as specified in the quotation, order confirmation, invoice or other written commercial communication.

Depending upon the order, UNIVOR may require:

Production may commence only after the required payment has been received and realised.

17. PAYMENT DEFAULT

Where the Client fails to make payment within the agreed period, UNIVOR may:

Any delay resulting directly from Client-side payment failure shall not be treated as a UNIVOR-caused delay.

18. DESIGN AND DEVELOPMENT

UNIVOR may provide design and development support where agreed.

This may include:

Additional charges may apply where communicated before execution.

19. SAMPLE DEVELOPMENT

Where a sample is requested:

The approved sample may become the production reference for the relevant bulk order.

20. SAMPLE APPROVAL

The Client shall carefully review the sample for:

Once approved, the sample shall be treated as the production reference subject to normal industrial manufacturing tolerances.

21. DESIGN AND MOCKUP APPROVAL

The Client may approve designs and mockups through:

Approval shall indicate that the Client has reviewed the relevant design.

22. CHANGES AFTER APPROVAL

Any change requested after approval may result in:

UNIVOR may require written reconfirmation before implementing a material change.

23. FABRIC AND MATERIAL VARIATIONS

Textile and manufactured products may have commercially reasonable variations in:

Such normal variations shall not automatically constitute manufacturing defects.

24. SIZE AND MEASUREMENT TOLERANCE

Garment measurements may have commercially reasonable manufacturing tolerances.

The Client is responsible for reviewing and approving the applicable size chart.

UNIVOR shall not be responsible for sizing issues caused by:

25. COLOUR VARIATION

Minor colour differences may occur due to:

Where a physical sample is approved, it shall generally be treated as the applicable colour reference.

26. BRANDING AND DTF PRINTING

UNIVOR may provide DTF printing and other agreed branding services.

The Client shall approve applicable:

Minor industrial variations in print placement, shade and finish may occur.

27. LOGOS, TRADEMARKS AND INTELLECTUAL PROPERTY

The Client confirms that all logos, trademarks, artwork, designs and other intellectual-property materials supplied to UNIVOR are legally authorised for the requested use.

The Client grants UNIVOR limited permission to use such materials solely for:

Ownership of Client-provided intellectual property remains with the Client.

UNIVOR retains ownership of its own manufacturing processes, systems, workflows, templates, methods and proprietary know-how.

28. CLIENT INDEMNITY

The Client shall be responsible for claims arising from unauthorised or infringing materials supplied by the Client, including:

To the extent permitted by law, the Client shall indemnify UNIVOR against claims directly arising from such Client-supplied materials.

29. PRODUCTION QUANTITY VARIATION

Where applicable to customised or bulk production, commercially reasonable quantity variation of up to ±5% may occur.

Any applicable billing, credit or adjustment for quantity variation shall be handled according to the quotation or order confirmation.

Where a particular order requires exact quantity, the quotation should expressly state the applicable requirement.

30. PRODUCT QUALITY

UNIVOR shall make commercially reasonable efforts to manufacture products according to approved specifications.

Quality assessment may consider:

Normal industrial variation shall not automatically constitute a manufacturing defect.

31. INSPECTION AFTER DELIVERY

The Client should inspect the shipment promptly after receipt.

Apparent issues relating to:

should preferably be reported within 48 hours of receipt, together with supporting photographs/videos and order details.

This reporting period does not restrict any mandatory statutory right or remedy.

32. MANUFACTURING DEFECTS

Where a genuine manufacturing defect attributable to UNIVOR is established after reasonable verification, UNIVOR may provide an appropriate remedy, including where appropriate:

The remedy shall depend upon the nature and extent of the verified issue.

33. CUSTOMISED PRODUCT POLICY

Customised products are produced according to Client-specific requirements.

Subject to applicable law, cancellation, return or exchange may not be available merely because of:

The applicable Refund, Return & Cancellation Policy shall govern.

34. EXECUTION COSTS AND REFUNDABILITY

Once operational execution has commenced, amounts already incurred or committed towards:

may become non-refundable or non-adjustable, subject to applicable law and the specific order terms.

This clause does not exclude any refund or remedy that UNIVOR is legally required to provide.

35. PRODUCTION LEAD TIME

Unless a different timeline is expressly stated in the applicable quotation or order confirmation, customised production may generally require approximately 15–45 working days.

The timeline may vary depending upon:

36. COMMENCEMENT OF PRODUCTION TIMELINE

Production timelines shall generally begin after the applicable prerequisites have been completed, including:

Client-side delays may extend the production timeline accordingly.

37. DELIVERY COMMITMENTS

Delivery dates shall be treated as estimates unless a specific delivery commitment is expressly confirmed in writing.

Where a specific delivery commitment is agreed, the applicable written commercial terms shall govern.

UNIVOR shall not be responsible for delays caused by circumstances attributable to the Client or circumstances beyond reasonable operational control.

38. CLIENT-SIDE DELAYS

UNIVOR shall not be responsible for delays caused by:

The production or delivery timeline may be revised accordingly.

39. DELIVERY FAILURE ATTRIBUTABLE TO UNIVOR

Where UNIVOR fails to complete an order solely due to reasons directly attributable to UNIVOR, and the Client has fully complied with its obligations, the Client shall be entitled to any remedy applicable under the specific order terms and applicable law.

Where refund is the applicable remedy, UNIVOR may refund the amount received for the unexecuted portion of the affected order, without interest, subject to applicable law.

No contractual exclusion in these Terms shall override any mandatory refund, replacement or other remedy required by applicable law.

40. CANCELLATION

Cancellation requests must be made in writing.

The possibility and financial consequences of cancellation shall depend upon:

Customised orders may not be cancellable after substantial execution has commenced, subject to applicable law.

41. REFUND POLICY

Refunds shall be governed by UNIVOR’s separate Refund, Return & Cancellation Policy.

Where a refund is applicable, the refund amount and processing timeline shall be determined according to:

Refunds shall not carry interest unless required by law or specifically agreed.

42. DISPATCH AND SHIPPING

Products may be dispatched through:

Shipping charges may be included, separately charged or payable by the Client according to the applicable quotation.

43. TRANSFER OF RISK

Unless otherwise agreed in writing, risk in goods may transfer upon:

However, this provision shall not exclude any statutory right or remedy that cannot legally be excluded.

44. DELIVERY ADDRESS AND LOGISTICS

The Client shall provide accurate:

Additional costs or delays resulting from incorrect or incomplete Client-provided delivery information may be borne by the Client where attributable to the Client.

45. PACKAGING AND LABELLING

Packaging shall be prepared according to the approved requirements.

For customised packaging, the Client may be required to provide:

Changes after approval may result in additional charges and revised timelines.

46. CONFIDENTIALITY

The Client shall maintain confidentiality regarding confidential UNIVOR information, including:

Confidentiality obligations shall survive completion or termination of the relevant commercial relationship to the extent permitted by law.

47. PRIVACY AND PERSONAL DATA

UNIVOR may collect and process personal and business information submitted through:

Such information shall be processed in accordance with UNIVOR’s Privacy Policy and applicable data-protection laws.

The Digital Personal Data Protection Act, 2023 establishes the statutory framework for processing digital personal data, with commencement dependent on government notification.

UNIVOR shall implement its privacy practices according to the provisions applicable to it from time to time.

48. ELECTRONIC COMMUNICATIONS AND RECORDS

The Client agrees that commercial communication may occur through:

The Information Technology Act, 2000 provides legal recognition to electronic records and electronic commerce transactions.

The Client is responsible for monitoring the communication channels provided to UNIVOR.

49. DIGITAL APPROVALS AND ONLINE CONSENT

Where legally permissible, electronic records may constitute evidence of:

Online acceptance may be recorded through an affirmative checkbox or equivalent electronic mechanism.

The checkbox shall not be pre-selected.

The Client should ensure that the person providing acceptance is authorised to do so.

50. GRIEVANCE REDRESSAL

UNIVOR shall maintain an appropriate mechanism for receiving and addressing customer grievances.

Where applicable under the Consumer Protection Act, 2019 and applicable e-commerce rules, UNIVOR shall maintain the required grievance-handling arrangements and publish applicable details on the website.

The Consumer Protection framework expressly covers online transactions and provides consumer redressal mechanisms.

Grievance / Customer Support Details

Grievance Officer / Designated Contact: [Insert Actual Name]
Designation: [Insert Designation]
Email: [Insert Official Email]
Phone: [Insert Official Number]
Working Hours: [Insert Working Hours]
Business Address: [Insert Registered Office Address]

Important: Do not publish placeholder information. The actual designated person and official contact details must be inserted before the page is made live.

51. CONSUMER PROTECTION AND LEGAL RIGHTS

Nothing in these Terms shall be interpreted as:

The Consumer Protection Act, 2019 expressly covers e-commerce transactions, while the Consumer Protection (E-Commerce) Rules, 2020 prescribe disclosure and consumer-protection obligations for applicable e-commerce entities.

UNIVOR shall comply with applicable mandatory legal requirements.

52. LIMITATION OF LIABILITY, FORCE MAJEURE, GOVERNING LAW, JURISDICTION AND FINAL ACCEPTANCE

52.1 Limitation of Liability

To the maximum extent permitted by applicable law, UNIVOR shall not be liable for indirect, special or consequential losses such as:

For contractual claims relating to a specific order, UNIVOR’s aggregate liability shall, to the extent legally permissible, not exceed the amount actually received by UNIVOR against that specific order.

Nothing in this clause excludes or limits liability that cannot legally be excluded or limited.

52.2 Force Majeure

UNIVOR shall not be responsible for delay or non-performance caused by circumstances beyond its reasonable operational control, including:

Where such circumstances affect an order, the applicable timeline may be reasonably revised.

Where mandatory law provides a specific consumer remedy despite a force-majeure event, that legal requirement shall prevail.

52.3 Policy Updates

UNIVOR may update these Terms and its website policies from time to time to reflect:

The latest published version shall apply to future transactions from its effective date, unless otherwise required by law or agreed in writing.

52.4 Severability

If any provision of these Terms is held invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent legally permissible.

52.5 No Waiver

Failure by UNIVOR to enforce any provision immediately shall not constitute a permanent waiver of that provision.

52.6 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

52.7 Dispute Resolution

The parties shall first attempt to resolve any dispute through good-faith communication and mutual discussion.

Nothing in this clause prevents a party from exercising any mandatory statutory right or remedy available under applicable law.

52.8 Exclusive Jurisdiction

Subject to any mandatory jurisdiction, consumer forum, statutory remedy or other legal requirement applicable to the transaction, the parties agree that the competent courts at Indore, Madhya Pradesh, India shall have exclusive jurisdiction over disputes arising from the commercial relationship.

Jurisdiction:

Indore, Madhya Pradesh, India

FINAL CLIENT DECLARATION

By submitting an enquiry, approving a quotation, approving a design/sample, issuing a Purchase Order, making a payment, accepting delivery or selecting the mandatory acceptance checkbox, the Client confirms that:

  1. The information provided is accurate and complete.

  2. The Client or its representative is authorised to communicate with UNIVOR.

  3. All logos, artwork, trademarks and branding materials supplied to UNIVOR are authorised for use.

  4. Product specifications have been reviewed carefully.

  5. Quantities and sizes have been checked and approved.

  6. Approved designs and samples shall form the applicable production reference.

  7. The Client understands commercially reasonable manufacturing tolerances.

  8. The Client understands the applicable payment terms.

  9. The Client understands that customised production may become non-cancellable or non-refundable after execution has commenced, subject to applicable law.

  10. The Client understands that production and delivery timelines depend on timely Client approvals, material availability and operational circumstances.

  11. The Client understands the applicable delivery and logistics provisions.

  12. The Client agrees to promptly report apparent discrepancies after delivery.

  13. The Client has reviewed the Refund, Return & Cancellation Policy.

  14. The Client has reviewed the Shipping & Delivery Policy.

  15. The Client has reviewed the Privacy Policy.

  16. The Client accepts electronic communications and approvals where legally permissible.

  17. The Client understands that applicable statutory rights and remedies remain unaffected.

  18. The Client accepts Indore, Madhya Pradesh, India as the agreed jurisdiction, subject to applicable mandatory law.

  19. The Client has read, understood and agreed to these Terms & Conditions and the applicable UNIVOR policies.

FINAL ONLINE CONSENT

☐ I/We have carefully read, understood and agreed to the UNIVOR Terms & Conditions, Commercial Policies, Manufacturing Policies, Payment Policies, Shipping & Delivery Policy, Refund, Return & Cancellation Policy, Privacy Policy, Client Responsibilities, Grievance Policy and Legal Declarations. I/We confirm that the information provided is accurate and authorise UNIVOR to process this enquiry/order and provide the requested services, subject to the applicable commercial terms and law.

[View Terms & Conditions]

[Submit]

UNIVOR

Premium Manufacturing Solutions for Educational Institutions and Organisations

School Wing | Corporate Wing

1,000+ Schools Served | 50,000+ Happy Families | 21+ Years of Industry Experience | 100% On-Time Delivery Record

From First Smile to First Success.