IMPORTANT LEGAL ACKNOWLEDGEMENT
By submitting an enquiry, filling an online form, requesting a quotation,sharing requirements, providing specifications, logos, artwork or reference material, approving a design, mockup or sample, issuing a purchase order,making a payment, accepting delivery, or otherwise engaging with UNIVOR, the Client acknowledges that the Client has read, understood and agreed to these Terms & Conditions and the applicable policies published on the UNIVOR website.
These terms apply to present and future transactions unless specific written
commercial terms are agreed by authorised representatives of the parties.
Where a specific quotation, purchase order, order confirmation or written
agreement expressly modifies any provision of these Terms, the specific
written commercial term shall apply to that transaction to the extent
permitted by applicable law.
Nothing in these Terms is intended to exclude, restrict or waive any right,
remedy, liability or obligation that cannot legally be excluded, restricted
or waived under applicable law.
1. DEFINITIONS
For these Terms:
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“UNIVOR”, “Company”, “Manufacturer”, “Supplier”, “We”, “Us” or “Our”
means the applicable legal entity operating the UNIVOR brand and its authorised representatives.
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“Client”, “Customer”, “Institution”, “Organisation”, “You” or “Your”
means the person, school, preschool, educational institution, organisation,
company, business or authorised representative placing an enquiry, order
or request with UNIVOR.
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“Product” means any uniform, apparel, bag, student kit,
institutional merchandise, educational essential, customised product,
packaging item or other product offered by UNIVOR.
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“Order” means an accepted quotation, purchase order,
order confirmation, online order or other documented commercial confirmation.
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“Approved Specification” means the final approved design,
sample, artwork, size chart, colour, fabric, quantity, packaging, branding
or other requirement.
2. ABOUT UNIVOR
UNIVOR provides customised manufacturing, institutional supply, uniforms,
apparel, bags, student kits, branding and related solutions through its
applicable business wings.
UNIVOR School Wing
The School Wing primarily serves:
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Preschools
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Play Schools
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Daycare Centres
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Nursery Schools
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Kindergarten Schools
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Primary Schools
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Middle Schools
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Secondary Schools
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Higher Secondary Schools
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CBSE Schools
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ICSE Schools
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State Board Schools
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International Schools
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Franchise Schools
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Brand Schools
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Independent Schools
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Educational Trusts and Societies
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Educational Groups and School Chains
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Coaching and Educational Institutions
UNIVOR Corporate Wing
The Corporate Wing may serve organisations requiring customised uniforms,
apparel, workwear, merchandise, bags, branding and institutional products,
including:
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Corporate Organisations
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Banks and Financial Institutions
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Hospitals and Healthcare Organisations
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Hotels
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Restaurants and Cafés
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Hospitality Organisations
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Salons and Beauty Businesses
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Retail Organisations
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Industrial Organisations
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Manufacturing Organisations
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Service Organisations
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Event Organisations
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Start-ups
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Small and Medium Businesses
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Large Organisations
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Other eligible institutional and commercial organisations
The applicable business wing may be determined based on the Client's requirement.
3. PRODUCTS AND SERVICES
UNIVOR may manufacture, customise, assemble or supply products including:
School & Educational Products
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School Uniforms
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Preschool Uniforms
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Sports Uniforms
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House Uniforms
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Winter Uniforms
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Teacher Uniforms
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Staff Uniforms
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Blazers
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Shirts
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Polo T-Shirts
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Round Neck T-Shirts
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Trousers
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Pants
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Shorts
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Skirts
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Joggers
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Tracksuits
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Hoodies
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Aprons
Bags & Student Essentials
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Preschool Bags
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School Backpacks
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Student Bags
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Teacher Bags
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Laptop Bags
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Pencil Pouches
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Lunch Bags
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Student Kits
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Welcome Kits
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Academic Kits
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Admission Kits
Corporate & Institutional Products
Branding & Packaging
Product availability is subject to technical feasibility, minimum quantities,
material availability and commercial approval.
4. BUSINESS WING CLASSIFICATION
UNIVOR may classify an enquiry or order under the appropriate business wing
based on the nature of the Client and requirement.
UNIVOR School Wing — education and school-related requirements.
UNIVOR Corporate Wing — corporate, hospitality, healthcare,
banking, industrial, retail, service and other eligible organisational requirements.
The Client may be contacted by the relevant UNIVOR team for further processing.
5. CLIENT ELIGIBILITY
UNIVOR reserves the right to determine whether a particular enquiry, product
or requirement falls within its operational scope.
UNIVOR may request organisational details for verification before processing
an enquiry, quotation or order.
UNIVOR may decline any enquiry or order where the requested product, quantity,
specification, use or commercial requirement cannot reasonably be fulfilled.
6. NATURE OF BUSINESS RELATIONSHIP
UNIVOR acts as an independent manufacturer, supplier and service provider.
Nothing in these terms creates:
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Partnership
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Agency
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Employment
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Joint Venture
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Franchise
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Legal representation
between UNIVOR and the Client unless expressly agreed through a separate
written agreement.
Neither party may legally bind the other without appropriate authority.
7. CLIENT INFORMATION
The Client shall provide accurate and complete information required for
processing an enquiry or order, including where applicable:
The Client is responsible for the accuracy and completeness of all information submitted.
8. CLIENT AUTHORITY
The person submitting an enquiry, quotation approval, Purchase Order,
payment, design approval or other instruction confirms that they are
authorised to communicate or transact on behalf of the Client.
UNIVOR may reasonably rely on instructions received through the Client's
authorised communication channels.
9. CLIENT RESPONSIBILITY FOR REQUIREMENTS
The Client is responsible for providing and approving:
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Product specifications
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Quantities
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Sizes
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Colours
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Fabric/material
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Logo placement
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Branding
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Packaging
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Labelling
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Delivery information
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Special instructions
UNIVOR shall manufacture or supply products based on the final approved requirements.
10. WEBSITE INFORMATION
UNIVOR makes reasonable efforts to keep product information, images,
specifications and prices accurate.
However, product images may vary slightly from actual products due to:
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Screen settings
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Photography
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Lighting
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Fabric characteristics
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Manufacturing variations
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Product updates
Where a physical sample or final approved specification exists, that
approved reference shall generally govern the relevant customised production.
11. QUOTATIONS
A quotation may include:
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Product details
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Quantity
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Unit price
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Taxes
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Branding charges
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Packaging charges
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Transportation
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Payment terms
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Delivery estimate
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Validity period
A quotation shall not be treated as a confirmed order unless accepted
and confirmed in accordance with the applicable commercial terms.
12. QUOTATION VALIDITY
The validity period stated in the quotation shall apply.
If no validity period is specified, UNIVOR may revise the quotation
before order confirmation due to changes in:
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Raw material costs
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Fabric costs
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Labour costs
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Transportation
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Taxes
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Supplier pricing
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Product specifications
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Market conditions
13. ORDER CONFIRMATION
An order may be treated as confirmed after completion of applicable requirements, including:
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Requirement confirmation
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Commercial approval
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Design approval
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Sample approval, where applicable
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Purchase Order, where applicable
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Advance/payment receipt
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Production authorisation
UNIVOR may keep an order on hold until pending information, approval or payment is received.
14. PURCHASE ORDERS
Where applicable, the Client shall issue a Purchase Order containing accurate:
Any material conflict between the Purchase Order and approved quotation
shall be clarified before production where reasonably possible.
15. PRICING AND TAXES
Prices shall be communicated through the applicable quotation, product
page, order confirmation or invoice.
Applicable GST and other statutory charges shall be charged as required by law.
Any statutory tax or cost change occurring before completion of an order
may be reflected in the applicable commercial value where legally permissible.
16. PAYMENT TERMS
Payment terms shall be as specified in the quotation, order confirmation,
invoice or other written commercial communication.
Depending upon the order, UNIVOR may require:
Production may commence only after the required payment has been received and realised.
17. PAYMENT DEFAULT
Where the Client fails to make payment within the agreed period, UNIVOR may:
Any delay resulting directly from Client-side payment failure shall not
be treated as a UNIVOR-caused delay.
18. DESIGN AND DEVELOPMENT
UNIVOR may provide design and development support where agreed.
This may include:
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Product mockups
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Colour options
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Logo placement
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Product visualisation
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Packaging layouts
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Branding layouts
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Design adaptation
Additional charges may apply where communicated before execution.
19. SAMPLE DEVELOPMENT
Where a sample is requested:
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Sample charges may apply.
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Development charges may apply.
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Material charges may apply.
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Courier charges may apply.
The approved sample may become the production reference for the relevant bulk order.
20. SAMPLE APPROVAL
The Client shall carefully review the sample for:
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Fabric
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Colour
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Size
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Fit
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Design
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Branding
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Logo placement
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Finishing
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Overall appearance
Once approved, the sample shall be treated as the production reference
subject to normal industrial manufacturing tolerances.
21. DESIGN AND MOCKUP APPROVAL
The Client may approve designs and mockups through:
Approval shall indicate that the Client has reviewed the relevant design.
22. CHANGES AFTER APPROVAL
Any change requested after approval may result in:
UNIVOR may require written reconfirmation before implementing a material change.
23. FABRIC AND MATERIAL VARIATIONS
Textile and manufactured products may have commercially reasonable variations in:
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GSM
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Texture
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Shade
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Finish
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Dye lot
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Surface appearance
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Fabric feel
Such normal variations shall not automatically constitute manufacturing defects.
24. SIZE AND MEASUREMENT TOLERANCE
Garment measurements may have commercially reasonable manufacturing tolerances.
The Client is responsible for reviewing and approving the applicable size chart.
UNIVOR shall not be responsible for sizing issues caused by:
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Incorrect information provided by the Client
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Incorrect size charts approved by the Client
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Incorrect quantity/size breakup
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Changes made after approval
25. COLOUR VARIATION
Minor colour differences may occur due to:
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Display settings
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Photography
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Lighting
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Fabric characteristics
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Dye lots
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Printing processes
Where a physical sample is approved, it shall generally be treated as the applicable colour reference.
26. BRANDING AND DTF PRINTING
UNIVOR may provide DTF printing and other agreed branding services.
The Client shall approve applicable:
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Artwork
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Logo
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Print size
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Print position
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Colour
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Quantity
Minor industrial variations in print placement, shade and finish may occur.
27. LOGOS, TRADEMARKS AND INTELLECTUAL PROPERTY
The Client confirms that all logos, trademarks, artwork, designs and
other intellectual-property materials supplied to UNIVOR are legally
authorised for the requested use.
The Client grants UNIVOR limited permission to use such materials solely for:
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Design
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Sampling
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Mockups
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Branding
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Manufacturing
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Packaging
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Labelling
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Dispatch
Ownership of Client-provided intellectual property remains with the Client.
UNIVOR retains ownership of its own manufacturing processes, systems,
workflows, templates, methods and proprietary know-how.
28. CLIENT INDEMNITY
The Client shall be responsible for claims arising from unauthorised
or infringing materials supplied by the Client, including:
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Logos
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Trademarks
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Artwork
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Designs
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Copyrighted materials
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Third-party branding
To the extent permitted by law, the Client shall indemnify UNIVOR against
claims directly arising from such Client-supplied materials.
29. PRODUCTION QUANTITY VARIATION
Where applicable to customised or bulk production, commercially reasonable
quantity variation of up to ±5% may occur.
Any applicable billing, credit or adjustment for quantity variation shall
be handled according to the quotation or order confirmation.
Where a particular order requires exact quantity, the quotation should
expressly state the applicable requirement.
30. PRODUCT QUALITY
UNIVOR shall make commercially reasonable efforts to manufacture products
according to approved specifications.
Quality assessment may consider:
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Approved sample
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Approved specifications
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Fabric/material
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Size
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Branding
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Finishing
-
Quantity
Normal industrial variation shall not automatically constitute a manufacturing defect.
31. INSPECTION AFTER DELIVERY
The Client should inspect the shipment promptly after receipt.
Apparent issues relating to:
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Quantity
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Product
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Visible damage
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Branding
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Packaging
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Order specification
should preferably be reported within 48 hours of receipt,
together with supporting photographs/videos and order details.
This reporting period does not restrict any mandatory statutory right or remedy.
32. MANUFACTURING DEFECTS
Where a genuine manufacturing defect attributable to UNIVOR is established
after reasonable verification, UNIVOR may provide an appropriate remedy,
including where appropriate:
The remedy shall depend upon the nature and extent of the verified issue.
33. CUSTOMISED PRODUCT POLICY
Customised products are produced according to Client-specific requirements.
Subject to applicable law, cancellation, return or exchange may not be
available merely because of:
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Change of mind
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Change in institutional requirement
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Change in colour preference
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Change in design
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Change in quantity
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Incorrect information supplied by the Client
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Incorrect size information approved by the Client
The applicable Refund, Return & Cancellation Policy shall govern.
34. EXECUTION COSTS AND REFUNDABILITY
Once operational execution has commenced, amounts already incurred or
committed towards:
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Sampling
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Design
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Development
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Fabric procurement
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Raw materials
-
Branding
-
Printing
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Packaging
-
Manufacturing
-
Labour
-
Production preparation
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Dispatch preparation
may become non-refundable or non-adjustable, subject to applicable law
and the specific order terms.
This clause does not exclude any refund or remedy that UNIVOR is legally
required to provide.
35. PRODUCTION LEAD TIME
Unless a different timeline is expressly stated in the applicable quotation
or order confirmation, customised production may generally require approximately
15–45 working days.
The timeline may vary depending upon:
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Product type
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Quantity
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Customisation
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Sampling
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Material availability
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Seasonal demand
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Production capacity
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Client approvals
36. COMMENCEMENT OF PRODUCTION TIMELINE
Production timelines shall generally begin after the applicable prerequisites
have been completed, including:
Client-side delays may extend the production timeline accordingly.
37. DELIVERY COMMITMENTS
Delivery dates shall be treated as estimates unless a specific delivery
commitment is expressly confirmed in writing.
Where a specific delivery commitment is agreed, the applicable written
commercial terms shall govern.
UNIVOR shall not be responsible for delays caused by circumstances attributable
to the Client or circumstances beyond reasonable operational control.
38. CLIENT-SIDE DELAYS
UNIVOR shall not be responsible for delays caused by:
The production or delivery timeline may be revised accordingly.
39. DELIVERY FAILURE ATTRIBUTABLE TO UNIVOR
Where UNIVOR fails to complete an order solely due to reasons directly
attributable to UNIVOR, and the Client has fully complied with its obligations,
the Client shall be entitled to any remedy applicable under the specific
order terms and applicable law.
Where refund is the applicable remedy, UNIVOR may refund the amount received
for the unexecuted portion of the affected order, without interest,
subject to applicable law.
No contractual exclusion in these Terms shall override any mandatory refund,
replacement or other remedy required by applicable law.
40. CANCELLATION
Cancellation requests must be made in writing.
The possibility and financial consequences of cancellation shall depend upon:
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Order status
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Procurement status
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Production status
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Customisation
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Materials already procured
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Services already performed
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Payments already incurred
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Applicable law
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Specific order terms
Customised orders may not be cancellable after substantial execution has
commenced, subject to applicable law.
41. REFUND POLICY
Refunds shall be governed by UNIVOR's separate
Refund, Return & Cancellation Policy.
Where a refund is applicable, the refund amount and processing timeline
shall be determined according to:
Refunds shall not carry interest unless required by law or specifically agreed.
42. DISPATCH AND SHIPPING
Products may be dispatched through:
Shipping charges may be included, separately charged or payable by the
Client according to the applicable quotation.
43. TRANSFER OF RISK
Unless otherwise agreed in writing, risk in goods may transfer upon:
However, this provision shall not exclude any statutory right or remedy
that cannot legally be excluded.
44. DELIVERY ADDRESS AND LOGISTICS
The Client shall provide accurate:
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Delivery address
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Contact number
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Delivery contact
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Landmark
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Branch details
Additional costs or delays resulting from incorrect or incomplete
Client-provided delivery information may be borne by the Client where
attributable to the Client.
45. PACKAGING AND LABELLING
Packaging shall be prepared according to the approved requirements.
For customised packaging, the Client may be required to provide:
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Artwork
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Labels
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Barcodes
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Product information
-
Quantity details
-
Packaging instructions
Changes after approval may result in additional charges and revised timelines.
46. CONFIDENTIALITY
The Client shall maintain confidentiality regarding confidential UNIVOR information,
including:
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Quotations
-
Pricing
-
Manufacturing processes
-
Vendor information
-
Product development
-
Technical information
-
Commercial arrangements
-
Business discussions
Confidentiality obligations shall survive completion or termination of
the relevant commercial relationship to the extent permitted by law.
47. PRIVACY AND PERSONAL DATA
UNIVOR may collect and process personal and business information submitted through:
Such information shall be processed in accordance with UNIVOR's
Privacy Policy and applicable data-protection laws.
The Digital Personal Data Protection Act, 2023 establishes the statutory
framework for processing digital personal data, with commencement dependent
on government notification.
UNIVOR shall implement its privacy practices according to the provisions
applicable to it from time to time.
48. ELECTRONIC COMMUNICATIONS AND RECORDS
The Client agrees that commercial communication may occur through:
The Information Technology Act, 2000 provides legal recognition to
electronic records and electronic commerce transactions.
The Client is responsible for monitoring the communication channels provided to UNIVOR.
49. DIGITAL APPROVALS AND ONLINE CONSENT
Where legally permissible, electronic records may constitute evidence of:
-
Approval
-
Acceptance
-
Confirmation
-
Authorisation
-
Payment
-
Commercial communication
Online acceptance may be recorded through an affirmative checkbox or
equivalent electronic mechanism.
The checkbox shall not be pre-selected.
The Client should ensure that the person providing acceptance is authorised to do so.
50. GRIEVANCE REDRESSAL
UNIVOR shall maintain an appropriate mechanism for receiving and addressing
customer grievances.
Where applicable under the Consumer Protection Act, 2019 and applicable
e-commerce rules, UNIVOR shall maintain the required grievance-handling
arrangements and publish applicable details on the website.
Grievance / Customer Support Details
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Grievance Officer / Designated Contact: [Insert Actual Name]
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Designation: [Insert Designation]
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Email: [Insert Official Email]
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Phone: [Insert Official Number]
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Working Hours: [Insert Working Hours]
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Business Address: [Insert Registered Office Address]
Do not publish placeholder information. The actual designated person
and official contact details must be inserted before the page is made live.
51. CONSUMER PROTECTION AND LEGAL RIGHTS
Nothing in these Terms shall be interpreted as:
-
Removing a statutory consumer right;
-
Restricting a legally available remedy;
-
Excluding mandatory refund obligations;
-
Excluding legally applicable product liability;
-
Waiving rights that cannot legally be waived.
The Consumer Protection Act, 2019 expressly covers e-commerce transactions,
while the Consumer Protection (E-Commerce) Rules, 2020 prescribe disclosure
and consumer-protection obligations for applicable e-commerce entities.
UNIVOR shall comply with applicable mandatory legal requirements.
52. LIMITATION OF LIABILITY, FORCE MAJEURE, GOVERNING LAW, JURISDICTION AND FINAL ACCEPTANCE
52.1 Limitation of Liability
To the maximum extent permitted by applicable law, UNIVOR shall not be
liable for indirect, special or consequential losses such as:
For contractual claims relating to a specific order, UNIVOR's aggregate
liability shall, to the extent legally permissible, not exceed the amount
actually received by UNIVOR against that specific order.
Nothing in this clause excludes or limits liability that cannot legally
be excluded or limited.
52.2 Force Majeure
UNIVOR shall not be responsible for delay or non-performance caused by
circumstances beyond its reasonable operational control, including:
Where such circumstances affect an order, the applicable timeline may
be reasonably revised.
Where mandatory law provides a specific consumer remedy despite a
force-majeure event, that legal requirement shall prevail.
52.3 Policy Updates
UNIVOR may update these Terms and its website policies from time to time to reflect:
-
Changes in law
-
Regulatory requirements
-
Business operations
-
Product/service changes
-
Security requirements
-
Website functionality
The latest published version shall apply to future transactions from
its effective date, unless otherwise required by law or agreed in writing.
52.4 Severability
If any provision of these Terms is held invalid, unlawful or unenforceable,
the remaining provisions shall continue to apply to the extent legally permissible.
52.5 No Waiver
Failure by UNIVOR to enforce any provision immediately shall not constitute
a permanent waiver of that provision.
52.6 Governing Law
These Terms shall be governed by and interpreted in accordance with the
laws applicable in India.
52.7 Dispute Resolution
The parties shall first attempt to resolve any dispute through good-faith
communication and mutual discussion.
Nothing in this clause prevents a party from exercising any mandatory
statutory right or remedy available under applicable law.
52.8 Exclusive Jurisdiction
Subject to any mandatory jurisdiction, consumer forum, statutory remedy
or other legal requirement applicable to the transaction, the parties
agree that the competent courts at Indore, Madhya Pradesh, India
shall have exclusive jurisdiction over disputes arising from the commercial relationship.
JURISDICTION
Indore, Madhya Pradesh, India
FINAL CLIENT DECLARATION
By submitting an enquiry, approving a quotation, approving a design/sample,
issuing a Purchase Order, making a payment, accepting delivery or selecting
the mandatory acceptance checkbox, the Client confirms that:
-
☐ The information provided is accurate and complete.
-
☐ The Client or its representative is authorised to communicate with UNIVOR.
-
☐ All logos, artwork, trademarks and branding materials supplied to UNIVOR
are authorised for use.
-
☐ Product specifications have been reviewed carefully.
-
☐ Quantities and sizes have been checked and approved.
-
☐ Approved designs and samples shall form the applicable production reference.
-
☐ The Client understands commercially reasonable manufacturing tolerances.
-
☐ The Client understands the applicable payment terms.
-
☐ The Client understands that customised production may become
non-cancellable or non-refundable after execution has commenced,
subject to applicable law.
-
☐ The Client understands that production and delivery timelines depend
on timely Client approvals, material availability and operational circumstances.
-
☐ The Client understands the applicable delivery and logistics provisions.
-
☐ The Client agrees to promptly report apparent discrepancies after delivery.
-
☐ The Client has reviewed the Refund, Return & Cancellation Policy.
-
☐ The Client has reviewed the Shipping & Delivery Policy.
-
☐ The Client has reviewed the Privacy Policy.
-
☐ The Client accepts electronic communications and approvals where legally permissible.
-
☐ The Client understands that applicable statutory rights and remedies remain unaffected.
-
☐ The Client accepts Indore, Madhya Pradesh, India
as the agreed jurisdiction, subject to applicable mandatory law.
-
☐ The Client has read, understood and agreed to these Terms & Conditions
and the applicable UNIVOR policies.
FINAL ONLINE CONSENT
☐ I/We have carefully read, understood and agreed to the UNIVOR Terms &
Conditions, Commercial Policies, Manufacturing Policies, Payment Policies,
Shipping & Delivery Policy, Refund, Return & Cancellation Policy,
Privacy Policy, Client Responsibilities, Grievance Policy and Legal
Declarations.
I/We confirm that the information provided is accurate and authorise UNIVOR
to process this enquiry/order and provide the requested services, subject
to the applicable commercial terms and law.
UNIVOR – Premium Manufacturing Solutions for Educational Institutions and Organisations
School Wing | Corporate Wing
1,000+ Schools Served | 50,000+ Happy Families |
21+ Years of Industry Experience | 100% On-Time Delivery Record
From First Smile to First Success.